Frequently Asked Questions

How can I place an Order?

  • Choose from available seafood, select weight, select cutting, and add products to the cart.
  • Add more products if you want.
  • Click on check out and fill out ordering form.

How do you price the seafood?

All our prices are based on the pre-cutting weight of the seafood. For example, if you ordered 2 kg fish that the fish will be weighed whole before cutting. We will select the fish which is as close as possible to 2 kg however, sometimes, it’s impossible to get the exact whole weight of the seafood so the actual weight on your final bill may vary.

Do you deliver all over Pakistan?

Since Seafood is a highly perishable segment and needs a specialized end-to-end supply chain, no courier company carries seafood. Hence, it’s not possible to deliver all over Pakistan. Currently, we are having a home delivery service in KHI, HYD, LHR, RWP, & ISD. In addition to this, we also have delivery to nearest railway stations in major cities based on advance online payments.

Will I get fresh seafood?

We arrange and deliver fish on the same day and do not store them or keep them overnight. So, it’s as fresh as you can get. It also goes through a Quality assessment by our Quality Controller ensuring that only the best quality fish is delivered to you.

What kind of seafood do you have?

We have almost every commercially valued seafood that exists in the Arabian Sea. Our product range includes all types of edible sea fish, Prawns, Crabs, Lobsters, Squids, and Octopus.

What is the Minimum order limit?

The minimum total order limit is 4 kg (pre Cutting Weight). You can buy up to 2kg of each item.

What are the delivery charges?

The delivery charges vary as per your city. Following is the schedule for delivery charges:

Delivery Charges in cities with Cash on Delivery service: Rs. 200

Delivery Charges in cities with Railway Station Delivery: Rs. 500

How do you ensure freshness during delivery?

We deliver the freshest seafood using temperature-controlled delivery boxes installed on our Bikes. All Ex- Karachi deliveries are done using insulated Thermophore boxes with enough icing and air-tight wrapping.

Do you have same day delivery?

No, since we don’t stock or freeze the seafood, we cannot offer same-day delivery. All our products are freshly caught from the Arabian Sea and hence you can expect your orders in few days according to delivery terms for your specific city.

How much seafood will we get after cleaning and cutting?

Well, there is no fixed answer to this question. The net yield of your order depends on two main factors namely “type of seafood” and “type of cutting.” Elaborating it, some fish have large heads and some have small heads as compared to the body. Fish with larger heads have higher wattage as compared to fish with smaller heads. The second factor is the type of cutting because every cutting has a different type of wastage. For example whole and gutted fish will have a higher net yield as compared to slices and slices will have a higher yield than boneless. Moreover, you can visit product pages to see specific yields.

Do you have shops and retail outlets?

No. Since we are located at the main Karachi Fish Harbor, all our orders are arranged, processed, and delivered from here. We don’t operate shops and retails outlets because the retail model can the impact freshness of the seafood by storing it for days at shop display racks. We deliver your seafood as soon as it reached the fish harbor.

What payment options do you have?

Customers in KHI, LHR, ISD, & RWP can pay via cash on delivery or online bank transfer as per convenience. Customers in cities where we offer delivery till nearest railway station will have to make advance online payment before shipping.

What if my ordered seafood is not available?

In case of unavailability of your ordered seafood, you will be informed and asked if the order needs to be canceled or delivered the next day.

How do I know if my order is confirmed?

On successful order placement, you will receive an auto-generated confirmation email from Anber Fish.

What if I need to amend my order?

In case you have any changes to be made to your order, you can leave a message on our Whatsapp support number before 4:00 am on delivery day.

Is there any return policy?

Dealing with highly perishable products such as seafood has ensured that stringent quality measures are in place from sourcing, cutting, packing to delivery at doorstep. The customer is obligated to reconfirm freshness and quality at the delivery. In case of any dispute, immediately return. If the customer receives the order and is satisfied with the order but later is unsatisfied with the quality, Anbar Fish cannot be held responsible as product handling upon receiving the order can result in quality deterioration. No returns will be accepted at this point in time.

Can I cancel my order?

Since all seafood orders are sourced and processed in the early morning ( between 4 to 7 am ) you can cancel your order till 4 am on delivery day.